FAQ

  • What is Ásatrú atelier?

    “Ásatrú” is Old Norse for “faith in the Æsir”, the ancestral spiritual traditions of the Norse people, rooted in mythology, nature, and heritage.

    “Atelier” is French for “artist’s studio.” Together, they reflect my creative practice; a modern reimagining of ancestral stories through art. LEARN MORE ABOUT BRITTA FOLLACK HERE.

  • WHAT IF A PAINTING IS SOLD OUT?

    ONCE AN ORIGINAL ARTWORK IS SOLD, IT WILL NOT BE RESTOCKED OR RECREATED. EACH ORIGINAL DESIGN AVAILABLE FOR PURCHASE IS A ONE-OF-A-KIND, ORIGINAL DESIGN. WHILE SIMILAR THEMES MAY APPEAR IN FUTURE RELEASES, NO EXACT DUPLICATES WILL BE MADE.

  • HOW LONG DOES IT TAKE TO MAKE YOUR PIECES?

    THIS DEPENDS ON THE MATERIALS, SIZE, AND COMPLEXITY. PLEASE CONTACT ME DIRECTLY FOR CUSTOM WORK INQUIRIES OR IF YOU WOULD LIKE A DESIGN WITHIN A SPECIFIC TIME-FRAME. FOR ADDITIONAL INFORMATION PLEASE REFER TO THE COMMISSIONS PAGE.

  • HOW DO YOU PRICE YOUR PIECES?

    PRICES DEPEND ON SEVERAL FACTORS:

    1. HOW MUCH TIME AND LABOR WENT INTO THE PIECE.

    2. COMPLEXITY OF DESIGN AND MATERIAL COSTS.

    3. EACH PIECE IS AN ORIGINAL ONE OF ONE; I DO NOT REPEAT ORIGINAL DESIGNS.

    FOR CUSTOM COMMISSION PRICES AND INFORMATION, PLEASE REFER TO THE COMMISSIONS PAGE.

  • WHERE DO YOU SHIP?

    STORE SHIPPING IS AVAILABLE WITHIN CANADA.

    INTERNATIONAL SHIPPING FOR STORE PURCHASES WILL BECOME AVAILABLE IN THE FUTURE. IF WOULD LIKE TO REQUEST A CUSTOM COMMISSION AND YOU ARE OUTSIDE OF CANADA, PLEASE CONTACT ME DIRECTLY. I MAY BE ABLE TO ACCOMODATE THIS.

    DIGITAL DESIGNS CAN BE COMMISSIONED AND SOLD INTERNATIONALLY.

    LARGER CANVAS PIECES ARE AVAILABLE FOR LOCAL PICK UP ONLY. THIS WILL BE SPECIFIED IN THE ITEMS DESCRIPTION. IF YOU ARE OUTSIDE OF VICTORIA, B.C AND WISH TO PURCHASE A LARGER PAINTING, PLEASE CONTACT ME.

  • CUSTOM WORK AND COMMISSIONS

    BRITTA IS CURRENTLY TAKING REQUESTS. ADDITIONAL INFORMATION AND THE COMMISSION REQUEST FORM CAN BE FOUND HERE.

    DEPENDING ON HOW MANY COMMISSIONS I HAVE SCHEDULED, PLEASE NOTE I MAY NOT BE AVAILABLE TO COMPLETE A REQUEST WITHIN A SHORT TIME-FRAME. IF YOU REQUIRE A PIECE BY A SPECIFIC DATE, PLEASE MENTION THIS IN YOUR INQUIRY. I WILL DO MY BEST TO FUlFILl YOUR ORDER!

I CURRENTLY TAKE REQUESTS FOR CUSTOM WORK AND COMMISSIONS.

PLEASE REFER TO THE TATTOO TICKET and tattoo POLICY for digital requests. Digital requests can be purchased internationally as it is not a physical item. For traditional requests (acrylic, watercolour, or mixed media), please refer to the commissions page. If you have any general questions prior to filling out this form, please contact me directly.

IF YOU ARE INTERESTED IN GETTING ONE OF MY EXISTING DESIGNS AS A TATTOO (NOT A COMMISSIONED PIECE), PLEASE FOLLOW THESE STEPS:

  • CONTACT ME DIRECTLY VIA EMAIL WITH THE SPECIFIC PIECE YOU ARE INTERESTED IN. (PLEASE NOTE: COMMISSIONED DESIGNS ARE PERSONAL AND MAY NOT BE AVAILABLE FOR USE).

  • AFTER YOUR SESSION, FEEL FREE TO SEND A PHOTO OF YOUR NEW INK, ALONG WITH YOUR TATTOO ARTIST’S HANDLE; I’D LOVE TO CELEBRATE THE PIECE WITH YOU!

  • PLEASE TAG ME WHEN SHARING ONLINE SO I CAN RECEIVE CREDIT.

TATTOO USE AND COMMISSIONS

SHIPPING

PLEASE ALLOW 3-5 DAYS FOR YOUR ORDER TO BE PROCESSED BEFORE IT SHIPS. THIS TIME FRAME MAY BE LONGER DURING THE HOLIDAY MONTHS OF OCTOBER, NOVEMBER, AND DECEMBER. WHEN YOUR PACKAGE IS SHIPPED, YOU WILL RECEIVE AN E-MAIL WITH A TRACKING NUMBER. PLEASE ALLOW 24 HOURS FOR TRACKING INFORMATION TO APPEAR ONLINE.

  • CUSTOMERS ARE RESPONSIBLE FOR PROVIDING THE CORRECT SHIPPING AND E-MAIL ADDRESS AT CHECKOUT. IF YOU ENTERED THE WRONG ADDRESS, PLEASE E-MAIL ME ASAP WITH THE NEW ONE. IF YOUR ITEM HAS NOT YET SHIPPED, I CAN STILL CHANGE IT.

  • IF YOU ARE IN THE VICTORIA, B.C AREA, YOU CAN SELECT THE LOCAL PICK UP OPTION. LARGER ORIGINAL PIECES ARE CURRENTLY ONLY AVAILABLE FOR LOCAL PICK UP OR DELIVERY.

CANADIAN CUSTOMERS:

  • "STANDARD SHIPPING" IS SHIPPED VIA UPS, OR CANADA POST AND COMES WITH A TRACKING NUMBER, BUT NO INSURANCE. INSURANCE CAN BE ARRANGED FOR HIGHER-VALUED ITEMS, PLEASE CONTACT ME BEFORE CHECKOUT.

  • A FLAT-RATE SHIPPING FEE OF $16.00 - $26.00 CAD IS APPLIED BASED ON YOUR CHOSEN METHOD AND LOCATION. AS A SMALL BUSINESS UNDER THE GST/HST THRESHOLD, TAXES ARE CURRENTLY NOT APPLIED. PLEASE BE AWARE THIS MAY CHANGE IN THE FUTURE.

BRITTA FOLLACK (ASATRU ATELIER) IS NOT RESPONSIBLE FOR LOST PACKAGES IF YOUR TRACKING NUMBER INDICATES YOUR ORDER WAS "DELIVERED." ONCE YOUR PACKAGE IS MARKED "DELIVERED" IT BECOMES THE RECIPIENT’S RESPONSIBILITY TO:

  • CONTACT YOUR LOCAL CANADA POST OR UPS BRANCH.

  • INQUIRE WITH YOUR MAIL CARRIER OR PROPERTY MANAGER.

INTERNATIONAL CUSTOMERS: INTERNATIONAL SHIPPING IS COMING SOON! If you are outside of canada and would like to request a commission, please contact me. Depending on your location, i may be able to ACCOMMODATE your request.

RETURNS AND EXCHANGES

for commission requests, a 50% non refundable deposit is required. Once you are happy with the finished design and THE REMAINING 50% BALANCE IS PAID, I WILL THEN PACKAGE YOUR PAINTING SECURELY AND SEND IT TO YOU VIA CANADA POST, UPS, OR YOUR PREFERRED COURIER. For digital designs, the same applies but i will send you the digital format via email.

For store purchases, ALL ORIGINAL PIECES ARE FINAL SALE. IF YOU HAVE FURTHER QUESTIONS ABOUT AN ITEM PRIOR TO PURCHASING OR WOULD LIKE TO SEE ADDITIONAL PHOTOS, PLEASE E-MAIL ME THROUGH MY CONTACT PAGE.